Order Processing Time:

• All of our products are custom-made and require 1-3 business days to produce.
• Please expect your order to arrive 12-20 days after placing your order.

Shipping Information:

• Free Shipping: All products from CoolCycling.pro are shipped for free.

• International Shipping: We currently ship to over 100 countries. Please check the list of supported countries in the checkout page.

Returns & Exchanges:

• We understand that sometimes mistakes happen. If you receive the wrong style of product or a damaged item, we are happy to re-ship the order to you free of charge.
• You can also keep the incorrect or damaged items and receive a full refund.

Return Requirements:

• Items must be unworn and in their original condition, complete with all tags (including security tag if applicable) and original packaging.
• Returns that do not meet these requirements may not be eligible for a refund.

Additional Information:

• Please ensure you provide a complete and accurate shipping address during checkout.
• Tracking information will be provided once your order has shipped.
• If you have any questions or concerns regarding your order, please do not hesitate to contact us.